1. Privacy Policy

This Privacy Policy explains how Liontek Ltd collects and uses your personal data when you use our website, place an order, open an account, or contact us. It is provided in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.

1.1 Who we are

Liontek Ltd, of 5 Saxon Dr, Trowbridge, BA14 7PX, is the data controller responsible for your personal data.

1.2 What personal data we collect

• Identity and contact data: name, email address, telephone number, billing and delivery address (collected when you complete an enquiry form or place an order);
• Account credentials: username and password for your webshop account;
• Transaction data: purchase history, order details, payment confirmation references;
• Technical and usage data: IP address, browser type and version, device information, pages visited, referral source, and cookie identifiers collected automatically when you visit our website.

1.3 How we use your personal data

• To process and fulfil your orders, including arranging delivery and after-sales support;
• To create, manage, and authenticate your webshop account;
• To respond to enquiries you submit through our website or by email/telephone;
• To improve our website, products, and services, and to monitor website performance;
• To comply with our legal and regulatory obligations.

1.4 Legal basis for processing (UK GDPR / EU GDPR Article 6)

• Performance of a contract — to process and fulfil orders you place with us;
• Legitimate interests — for website analytics, fraud prevention, network security, and to improve our products and services;
• Consent — for non-essential cookies and for any marketing communications, which you may withdraw at any time;
• Legal obligation — for tax records, accounting, and compliance with applicable law (including HMRC requirements).

1.5 Sharing your personal data

We share personal data only with carefully selected service providers, including:

• Payment processors who handle card payments on our behalf;
• Delivery partners (with your name and delivery address) to deliver your order;
• IT service providers, including website hosting, email, and analytics providers, who process data on our behalf under written contracts;
• Professional advisers and regulatory or law-enforcement bodies, where required by law.

We do not sell personal data to third parties.

1.6 Data retention

• Order and customer transaction data — retained for 7 years to satisfy HMRC and tax record-keeping requirements;
• Webshop account data — retained while your account is active and for 2 years after account closure;
• Enquiry data — retained for 2 years from the date of last contact;
• Website analytics data — retained for up to 26 months.

1.7 Your rights

Under UK GDPR (and where applicable EU GDPR) you have the right to:

• Access the personal data we hold about you;
• Have inaccurate or incomplete data rectified;
• Request erasure of your personal data (“right to be forgotten”) in certain circumstances;
• Restrict processing of your personal data;
• Request portability of personal data you have provided to us;
• Object to processing carried out on the basis of legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at hello@liontek.co.uk.

1.8 Cookies

Our website uses:

• Essential cookies — required for the site to function (e.g. login session, shopping basket);
• Analytics cookies — such as Google Analytics or similar services, set only with your consent, to help us understand how visitors use our site.

You can manage or block cookies through your browser settings at any time. Disabling essential cookies may affect site functionality.

1.9 International transfers

Some of our service providers may process personal data outside the United Kingdom or the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place — including UK International Data Transfer Agreements, EU Standard Contractual Clauses, or transfers to jurisdictions covered by an adequacy decision.

1.10 Complaints

If you have a concern about how we handle your personal data, please contact us first at hello@liontek.co.uk. You also have the right to lodge a complaint with a supervisory authority:

• United Kingdom — the Information Commissioner’s Office (ICO), ico.org.uk;
• European Union — the data protection supervisory authority of your member state.

1.11 Changes to this Policy

This Privacy Policy was last updated in June 2026. We may update it from time to time; the current version will always be available on our website.